One of our most popular articles is my rant on the Westpac crippled feedback page which attempted to explain that the banking giant not only had a poor grasp of web standards and design, but was also very difficult to communicate with.
Well, guess what?
Some eight months later, Melbourne’s The Age now tells us that “Australian banks ‘fail’ in online mission” and quoting a fresh Forrester Research report on ANZ, Commonwealth, NAB and Westpac claims that:
“Each of the banking websites was also marred by serious design flaws including buried content, site errors and over-reliance on rollover menus, which can cause “misfires”, said reviewers … Each of the banks needed to score a minimum of 25 out of 50 points to pass the review and meet best practice ratings. Instead they achieved scores of between -4 and -12.”
The most common deficiency of the websites was apparently “presentation”, including the use of illegible text, missing content and crappy layout. And guess who got the lowest score?
Westpac, with -9 out of 18 points.
Join the discussion. One response so far.
WestPac internet banking site is extremely difficult to find your way around. To "login" - it is hidden in one of the menus. To list the transactions ? still looking for it. What a shocker. One wonders what dimwit designed this web page. I've had such trouble with this bank I'm closing my account permanently. A suggestion to all bank users - put your savings under the bed it will be saver there than in the "Bank of Thieves". PS Keep an close eye on what's happening to the American banking system and the Mortgage belt and see if I'm right! Remember if a bank goes belly up they will be calling on you the shareholders and anyone who has a bank loan to PAY UP NOW - can you do this? If they demand you to pay out your debt to them, can you? or will you have to sell up?
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