Southwest Airlines booking form

Monday, 3 March 2008

Here’s a portion of the reservation form at Southwest Airlines. Can you spot what’s wrong with it?

Southwest Airlines booking form is broken

Yep, apparently passengers aged 2 and over are adults, while passengers aged under 12 are children.

Confused? So are Southwest Airlines too.

Posted in Business, Usability, Web by Ivan

Some basic rules for commenting:

Watch your language.
Keep comments on-topic and relevant.
You can use basic XHTML tags for formatting and linking but not bbcode.
Comments are moderated, so don't double post if your comment doesn't appear immediately.
Please proof-read your comments for spelling and grammar mistakes.
Watch your language.