Southwest Airlines booking form
Here's a portion of the reservation form at Southwest Airlines. Can you spot what's wrong with it?
Yep, apparently passengers aged 2 and over are adults, while passengers aged under 12 are children.
Confused? So are Southwest Airlines too.
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I'm Ivan Lutrov and I'm the owner of Lutrov Interactive. I have 25 years of experience producing interactive work and I create cost effective business websites that are simple, engaging and easy to use. I preach what I practice, and I say what I really think, even if it's sometimes not what you expect to hear. Subscribe to the Lutrov Interactive feed via RSS and follow me on Twitter.