Sensis: from bad to worse

A few days ago the folks over at the SMH Mashup Blog asked "does whitepages search suck?". The overwhelming reply was along the lines of "yes, it does suck".

As a result of my own contribution to the discussion, Sensis invited me to participate in their "help us to improve" program:

Dear Ivan,

Thank you for your e-mail regarding the recent news article published in the "Sydney Morning Herald / The Age".

We understand that some user experiences on our www.whitepages.com.au site are not always positive and that there are always improvements to be made.

We wish to assure you that we take on board all consumer feedback, whether it is positive or negative, to help us identify area's that require improvement. Current improvements, to be implemented in the months ahead, are actively being worked on by our White Pages(r) site production team in an effort to create a better user experience.

If you would like to assist our team in testing any new features and ideas for the White Pages(r) Online site, we encourage you to register your interest by clicking on the supplied link below.

http://www.whitepages.com.au/wp/contact/test_products.html

We appreciate the time you have taken in assisting us to keep our site relevant and comprehensive.

Kind Regards,
Dhara
Online Email Consultant
Billing & Support
Customer Care
Sensis Pty Ltd
Phone: 1800 034 430 | Fax: 1300 655 051
email@sensis.com.au

However, once I pointed my browser to the link provided, I was rewarded with this:

Whitepages is broken

Things are going from bad to worse at Sensis.

Irrelevant and missing websites in their search engine results pages, exceptionally poor communication skills and inadequate system testing before publishing are just my own experiences.

Now we can add bogus pages to the list. And they have the audacity to state that their volunteer initiative will help keep their website "relevant and comprehensive". I think we have plenty of evidence to prove the duplicity of that claim.

Due to the large volume of spam, comments are disabled. If you have anything relevant to say, you can leave a , or contact me directly.

About the author

Ivan's mugshotI'm Ivan Lutrov and I'm the owner of Lutrov Interactive. I have 25 years of experience producing interactive work and I create cost effective business websites that are simple, engaging and easy to use. I practice what I preach and I say what I really think, even if it's sometimes not what you want to hear. Subscribe to the Lutrov Interactive feed via RSS and follow me on Twitter.