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Thursday, 20 September 2007
If you currently use captcha images on your website, you should watch this video and find out just how difficult you’re making it for some of your users to interact with your webforms.
Friday, 14 September 2007
For anyone who’s fair dinkum about web accessibility, make sure you read Joe Clark’s highly informative book Building Accessible Websites. Although Joe is kind enough to offer an electronic version on his website, the paper edition is still a very good buy for those who prefer the feel of paper.
Saturday, 8 September 2007
The SMH Blog reports on Westpac’s continuing problems:
“Thousands of Westpac customers went without their internet banking and online broking services for most of yesterday following a website glitch which, as of this morning, has still not been completely fixed.”
Q: Is this the same bank known for its crippled pages and worst website presentation?
A: Yes.
Q: Is this the same bank which has done a major visual “makeover” but then forgot to fix their usability and accessibility flaws?
A: Yes.
Q: If you put lipstick on a pig, is it still a pig?
A: Yes.
My second candidate for the web monkeys of the year award.
Wednesday, 5 September 2007
Jakob Nielsen illustrates why fancy formatting using a big red type for important information, even though it’s at the top of a website homepage, is a mistake.
Thursday, 16 August 2007
Some things I’ve learnt about website users over the years:
- Users don’t care about your website and can’t be bothered learning how to use it.
- Users just want to get their task done and then move onto something much more important than your website.
- Users can’t be bothered reading your manuals or online documentation.
If only more designers had a similar experience, we would have a lot more usable sites.
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